Releases Second Wave Of Member Experience Monitor Research
May 20, 2024; East Brunswick, NJ: New findings from an Atlas Systems study confirm that the provider directories maintained by health plans have important connections to members’ loyalty to and satisfaction with their plans. First conducted in 2023, the Member Experience Monitor research provides a window into the user experience of these important decision-making resources.
Federal legislation requires that health insurance companies update their provider directories every three months – but plans usually lack the resources to sustain this pace. The burden is no easier for providers, who often have to fill out forms in different formats for the many plans they work with. The result is that provider directories have been inaccurate and largely out of date for years, with little overall improvement.
Click here to read more about this study!
